Video Walkthroughs

Discover how tags can help you categorize activities like calls, chats, messages, and more based on your goals. Learn More

Learn about the app designed for agents on the go. Learn More

Route callers directly based on specific pieces of caller information. Learn More

How to create create a customized voicemail for you business. Learn More

The softphone is a software program for making telephone calls over the Internet using a computer rather than dedicated hardware.  This video will introduce you to the the different functions available when using.   Learn More

Analyzes calls for particular keywords in the transcription of a call so you can take action on leads, sales, and customer queries. Learn More

Voice menus are a routing option that allows you to route callers based on keypress or based on speech recognition.  Callers can listen to a greeting explaining the menu options, then make a selection.   Learn More

Queues are used to route callers to a group of agents.  Callers who are routed to a queue will wait on hold for an agent to answer based on a series of rules you define in the queue settings. Learn More  

Learn how creating “Presets” and using the “Copy” function can help streamline your account setup Learn More