Video Walkthrough
Voice Menus
Voice menus are a routing option that allows you to route callers based on keypress or based on speech recognition. Callers can listen to a greeting explaining the menu options, then make a selection. Learn More
Video Walkthrough
Queues
Queues are used to route callers to a group of agents. Callers who are routed to a queue will wait on hold for an agent to answer based on a series of rules you define in the queue settings. Learn More
Video Walkthrough
Presets/Copy
Learn how creating “Presets” and using the “Copy” function can help streamline your account setup Learn More
Video Walkthrough
Schedules
Schedules define active hours that you can use to control available times for agents and routing features. Schedules are built using days of the week and hours of the day rather than specific calendar dates. Learn More
Video Walkthrough
Buy Numbers
Tracking numbers are unique numbers purchased through CTM that are used to track advertising sources and attribute activities. Before you can use our system, you need to purchase at least one tracking number. You can purchase local, toll-free, and international numbers from over 60 countries. Learn More