Agent Scripts
Set up agent scripts and optimize your account with advanced setups, calendars, and more.
Dynamic Number Insertion [DNI]
Learn how to set up DNI correctly, different types of tracking sources (and what they mean for your account), DNI best practices, and how to avoid common setup mistakes.
LeadReactor
Personalize voicemails, optimize task management, and get in-depth reporting on key metrics.
Focus on Forms
In this Focus on session, you’ll learn how to make the most of CallTrackingMetrics’ FormReactor. Discover how to capture website form submissions instantly, trigger automations, initiate phone calls, and connect form data directly to your tracking and workflow tools for a smoother, more efficient process.
Focus on Salesforce
In this Focus on Salesforce session, you’ll discover how to get the most from your Salesforce integration with CTM. Learn to set up workflows, connect your softphone, and sync call data seamlessly between platforms.
Focus on Webhooks
Explore how to use webhooks for real-time data sharing and automation between CTM and your other business applications.
Do You Want To Build A Chatbot? Webinar
Make sales, save time, and nurture leads from start to live agent with ChatAI, CTM’s smart chatbot feature.
Custom Actions Webinar 10.14.25
Set up custom fields and panels in your softphone, call log, smart routers, reports, and notifications to make call data support your priorities.