Video Walkthrough

Agent Mobile App

Learn about the app designed for agents on the go. Learn More

Video Walkthrough

Smart Router

Route callers directly based on specific pieces of caller information. Learn More

Video Walkthrough

Voicemail Setup

How to create create a customized voicemail for you business. Learn More

Video Walkthrough

Softphone

The softphone is a software program for making telephone calls over the Internet using a computer rather than dedicated hardware.  This video will introduce you to the the different functions available when using.   Learn More

Video Walkthrough

Keyword Spotting

Analyzes calls for particular keywords in the transcription of a call so you can take action on leads, sales, and customer queries. Learn More

Video Walkthrough

Voice Menus

Voice menus are a routing option that allows you to route callers based on keypress or based on speech recognition.  Callers can listen to a greeting explaining the menu options, then make a selection.   Learn More

Video Walkthrough

Queues

Queues are used to route callers to a group of agents.  Callers who are routed to a queue will wait on hold for an agent to answer based on a series of rules you define in the queue settings. Learn More  

Video Walkthrough

Presets/Copy

Learn how creating “Presets” and using the “Copy” function can help streamline your account setup Learn More

Video Walkthrough

Schedules

Schedules define active hours that you can use to control available times for agents and routing features.  Schedules are built using days of the week and hours of the day rather than specific calendar dates. Learn More