Video Walkthroughs

A recording of the “Uncovering Hidden Gems” webinar on Forms   Learn More

A recording of the “Uncovering Hidden Gems” webinar on softphone   Learn More

A recap of the Routing “Focus On” webinar   Learn More

You can either manually enter tags in for each of your Activities for Calls, Chats, Messages, Forms, and Faxes or set up tags to automatically be applied to activities based on defined criteria. Tags are especially helpful for categorizing your activities if you’re interested in tracking a specific product or promotion. Learn More

The CallTrackingMetrics Agent Mobile App gives your users the ability to use CallTrackingMetrics wherever they are directly from their phone.   Learn More

Smart Routers allow you to directly route callers based on information that can be immediately gathered about them.  Using if/then conditions, you can build smart routers to execute complicated routing based on specific pieces of caller information.   Learn More

You can create a voicemail box using our Voice Menu function to create a customized voicemail for you business.   Learn More

The softphone is a software program for making telephone calls over the Internet using a computer rather than dedicated hardware.  This video will introduce you to the the different functions available when using.   Learn More

Keyword Spotting analyzes calls for particular keywords in the transcription of the call. By adding keyword spotting rules, you can tell the system to look for particular keywords and then take a variety of actions. Learn More