Video Walkthrough

Trust Center Webinar

A copy of the Trust Center webinar held on 08/17/23   Learn More

Video Walkthrough

Form Webinar

A recording of the “Uncovering Hidden Gems” webinar on Forms   Learn More

Video Walkthrough

Softphone Webinar

A recording of the “Uncovering Hidden Gems” webinar on softphone   Learn More

Video Walkthrough

Routing Webinar

A recap of the Routing “Focus On” webinar   Learn More

Video Walkthrough

Smart Router

Smart Routers allow you to directly route callers based on information that can be immediately gathered about them.┬á Using if/then conditions, you can build smart routers to execute complicated routing based on specific pieces of caller information.   Learn More

Video Walkthrough

Keyword Spotting

Keyword Spotting analyzes calls for particular keywords in the transcription of the call. By adding keyword spotting rules, you can tell the system to look for particular keywords and then take a variety of actions. Learn More