Video Walkthroughs

CallTrackingMetrics offers a self-service feature that simplifies the process of providing regulators with the necessary information to purchase numbers in their respective countries Learn More

In CTM’s reporting section, you can create custom reports. Custom Reports allows you to craft personalized reports, modeled after our Overview report. Essentially, you’ll produce a dashboard composed of various cards that encapsulate detailed topic reports in a summarized manner. Once created, these custom reports can be scheduled, shared, and exported for convenient access and collaboration. …

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The API Logs are a comprehensive list of API requests related to your CallTrackingMetrics account.  Any integrations or webhooks you’re using will have a log of requests that can be viewed here.  This page is useful for monitoring activity and troubleshooting errors. Learn More

AskAI allows you to ask any natural language question and get a concise ChatGPT powered answer, which can then be entered into a custom field for easy reporting. The AskAI can be set up using a trigger that runs after a call is completed. Learn More

The integrations page allows you to link your CallTrackingMetrics account with various different platforms. Learn More

Custom fields extend contact and log entries by allowing you to add your fields for important pieces of information you’d like to associate with a particular call or caller. Custom fields can be used within the softphone, call log, smart routers, notifications, and reports. Learn More

The Overview Report is a dashboard (comprising a set of cards) that summarizes the detailed reports in a topic. These cards contain information by default, but can be changed to fit anyone’s style and needs. Pie charts or bar graphs can be used, as well as different dimensions and filters. Learn More

One of the many reports that CTM offers is an Account Usage report, which shows a breakdown of cost by tracking number for the account you are viewing. Learn More

The Add-ons page gives you the ability to purchase several additional features including chat licenses, agent bundles, discount packs, and sub-account packs. Learn More