Video Walkthroughs

The manage users page gives you the ability to see a list of all users on your account and find other important pieces of information.   Learn More

Notifications are automatic emails or text messages that are triggered by your calls and form completions so you can stay in the loop on performance. Learn More

Smart Routers allow you to directly route callers based on information that can be immediately gathered about them.  Using if/then conditions, you can build smart routers to execute complicated routing based on specific pieces of caller information.   Learn More

Keyword Spotting analyzes calls for particular keywords in the transcription of the call. By adding keyword spotting rules, you can tell the system to look for particular keywords and then take a variety of actions. Learn More

Voice menus are a routing option that allows you to route callers based on keypress or based on speech recognition.  Callers can listen to a greeting explaining the menu options, then make a selection.   Learn More

Queues are used to route callers to a group of agents.  Callers who are routed to a queue will wait on hold for an agent to answer based on a series of rules you define in the queue settings. Learn More  

Schedules define active hours that you can use to control available times for agents and routing features.  Schedules are built using days of the week and hours of the day rather than specific calendar dates. Learn More

Tracking numbers are unique numbers purchased through CTM that are used to track advertising sources and attribute activities.  Before you can use our system, you need to purchase at least one tracking number. You can purchase local, toll-free, and international numbers from over 60 countries. Learn More

Tracking numbers are unique numbers purchased through CTM that are used to track advertising sources and attribute activities, such as phone calls, text messages, form submissions, and online chats, to individual marketing campaigns. Learn More