AskAI allows you to ask any natural language question and get a concise ChatGPT powered answer, which can then be entered into a custom field for easy reporting. The AskAI can be set up using a trigger that runs after a call is completed. Learn More
Routing Tables are a great alternative to smart routers to route calls to different endpoints when there are an abundance of tracking numbers involved. The table consists of one value or key to determine where to route a call. Unlike the smart router there is no extensive logic, only a one to one match between a …
Geo routers allow you to route callers based on their location. You can choose to route callers based on the area code of the number from which they dial or their zip code. Geo routers are not able to route callers based on the physical location of their mobile phones. Learn More
Agent scripts are used to provide agents with a script that will display in the softphone for inbound or outbound calls. The scripts can use markdown to format the scripts so that they are easier to read. Additionally, the scripts can use variables that will be replaced with information from the call. Call scripts are associated …
Triggers can be used to automate processes in your account based on specific aspects of a call, allowing. you to to streamline actions in your account. Learn More
Smart Routers allow you to directly route callers based on information that can be immediately gathered about them. Using if/then conditions, you can build smart routers to execute complicated routing based on specific pieces of caller information. Learn More
Keyword Spotting analyzes calls for particular keywords in the transcription of the call. By adding keyword spotting rules, you can tell the system to look for particular keywords and then take a variety of actions. Learn More
Voice menus are a routing option that allows you to route callers based on keypress or based on speech recognition. Callers can listen to a greeting explaining the menu options, then make a selection. Learn More
Queues are used to route callers to a group of agents. Callers who are routed to a queue will wait on hold for an agent to answer based on a series of rules you define in the queue settings. Learn More
