Video Walkthrough
Integrations
The integrations page allows you to link your CallTrackingMetrics account with various different platforms. Learn More
Video Walkthrough
Add-ons
The Add-ons page gives you the ability to purchase several additional features including chat licenses, agent bundles, discount packs, and sub-account packs. Learn More
Video Walkthrough
Team Settings
Teams are common settings that can be enabled for groups of users in your account. Phone settings configurations can be used to allow for custom wrap-up panels and define how the softphone behaves for each agent. Learn More
Video Walkthrough
Creating Users
Learn how to create a new user along with an overview of the different user roles in CallTrackingMetrics. Learn More
Video Walkthrough
Accounts
The accounts page gives you a full overview of all sub-accounts under your agency. Learn More
Video Walkthrough
Manage Users
The manage users page gives you the ability to see a list of all users on your account and find other important pieces of information. Learn More
Video Walkthrough
Google Ads Direct Connect
The Google Ads Direct Connect Integration helps simplify the process of mapping and sending conversions from your CTM account to your Google Ads account Learn More