Integrations
The integrations page allows you to link your CallTrackingMetrics account with various different platforms.
Add-ons
The Add-ons page gives you the ability to purchase several additional features including chat licenses, agent bundles, discount packs, and sub-account packs.
Team Settings
Teams are common settings that can be enabled for groups of users in your account. You can use them for custom wrap-up panels and to define how the softphone behaves for each agent.
Creating Users
Learn how to create a new user along with an overview of the different user roles in CallTrackingMetrics.
Accounts
The accounts page gives you a full overview of all sub-accounts under your agency.
Manage Users
The manage users page gives you the ability to see a list of all users on your account and find other important pieces of information.
Google Ads Direct Connect
The Google Ads Direct Connect Integration helps simplify the process of mapping and sending conversions from your CTM account to your Google Ads account