Video Walkthrough

Faxes Overview

The Fax Log is where you can find a list of any faxes your account has sent or received.  From this page you can view the faxes, update contact information and more. Learn More

Video Walkthrough

Agency Log Overview

The Agency Log allows you to view activities across every sub-account under your agency.  This is a powerful tool for agency administrators trying to see the full scope of their agencies activities. Learn More

Video Walkthrough

Export Log Overview

The export log allows you to export the activity log of a single account all the way up to the activity logs of your entire agency. Learn More

Video Walkthrough

Contact Lists Overview

Contact lists allow you to create and maintain a list of contacts within your CallTrackingMetrics account.  Lists can be used to quickly add recipients for bulk text messaging and can be automatically updated using triggers.  When intelligently routing calls with a smart router, you can use lists to create unique routes for members of a specific list. Learn More

Video Walkthrough

Blocked Numbers

From time to time, you may receive calls on your tracking numbers from solicitors or spam callers that you want to block. Learn More

Video Walkthrough

Do Not Call/Text List

The Do Not Call and Do Not Text lists prevent anyone on your CallTrackingMetrics account from calling or sending text messages to numbers that have been added to those lists.  Both lists can be updated manually (by entering numbers yourself or by uploading a CSV file) or automatically (via triggers or voice menu options).  If you have an agency …

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