
Understand Routing
Learn what routing options are best for your business and advanced tips on using and troubleshooting with smart routing.

Tags
Discover how tags can help you categorize activities like calls, chats, messages, and more based on your goals.

Voicemail Setup
Set up a voicemail box to create customized business voicemails using our Voice Menu function.

Softphone
The softphone is a software program for making telephone calls over the Internet using a computer rather than dedicated hardware. This video will introduce you to the the different functions available when using.

Keyword Spotting
Analyzes calls for particular keywords in the transcription of a call so you can take action on leads, sales, and customer queries.

Voice Menus
Voice menus allows you to route callers based on keypresses or speech recognition. Callers can listen to a greeting explaining the menu options, and then make a selection.