Video Walkthroughs

Route callers directly based on specific pieces of caller information.

Set up a voicemail box to create customized business voicemails using our Voice Menu function.

The softphone is a software program for making telephone calls over the Internet using a computer rather than dedicated hardware.  This video will introduce you to the the different functions available when using.  

Analyzes calls for particular keywords in the transcription of a call so you can take action on leads, sales, and customer queries.

Voice menus allows you to route callers based on keypresses or speech recognition.  Callers can listen to a greeting explaining the menu options, and then make a selection.

Queues are used to route callers to a group of agents.  Callers who are routed to a queue will wait on hold for an agent to answer based on a series of rules you define in the queue settings.  

Learn how creating “Presets” and using the “Copy” function can help streamline your account setup

Schedules define active hours that you can use to control available times for agents and routing features.  Schedules are built using days of the week and hours of the day rather than specific calendar dates.

Learn how to set up custom definitions to get your unique call event parameters into GA4’s standard reporting.