Video Walkthroughs

The export log allows you to export the activity log of a single account all the way up to the activity logs of your entire agency. Learn More

Contact lists allow you to create and maintain a list of contacts within your CallTrackingMetrics account.  Lists can be used to quickly add recipients for bulk text messaging and can be automatically updated using triggers.  When intelligently routing calls with a smart router, you can use lists to create unique routes for members of a specific list. Learn More

From time to time, you may receive calls on your tracking numbers from solicitors or spam callers that you want to block. Learn More

The Do Not Call and Do Not Text lists prevent anyone on your CallTrackingMetrics account from calling or sending text messages to numbers that have been added to those lists.  Both lists can be updated manually (by entering numbers yourself or by uploading a CSV file) or automatically (via triggers or voice menu options).  If you have an agency …

Do Not Call/Text List Read More »

Bulk Messages are used to send a text message to multiple recipients, either now or at a scheduled date and time. Recipients can be added to an upcoming bulk message automatically by using call triggers or text triggers. Messages are billed per recipient, and messages longer than 160 characters are split into multiple messages segments …

Bulk Messages Overview Read More »