Video Walkthroughs

The Google Ads Direct Connect Integration helps simplify the process of mapping and sending conversions from your CTM account to your Google Ads account   Learn More

Notifications are automatic emails or text messages that are triggered by your calls and form completions so you can stay in the loop on performance. Learn More

Route callers directly based on specific pieces of caller information. Learn More

Analyzes calls for particular keywords in the transcription of a call so you can take action on leads, sales, and customer queries. Learn More

Voice menus are a routing option that allows you to route callers based on keypress or based on speech recognition.  Callers can listen to a greeting explaining the menu options, then make a selection.   Learn More

Queues are used to route callers to a group of agents.  Callers who are routed to a queue will wait on hold for an agent to answer based on a series of rules you define in the queue settings. Learn More  

Schedules define active hours that you can use to control available times for agents and routing features.  Schedules are built using days of the week and hours of the day rather than specific calendar dates. Learn More

Tracking numbers are unique numbers purchased through CTM that are used to track advertising sources and attribute activities.  Before you can use our system, you need to purchase at least one tracking number. You can purchase local, toll-free, and international numbers from over 60 countries. Learn More

Tracking numbers are unique numbers purchased through CTM that are used to track advertising sources and attribute activities, such as phone calls, text messages, form submissions, and online chats, to individual marketing campaigns. Learn More