Bulk Messages
Bulk Messages allow you to use your text-enabled tracking numbers to send bulk text messages through the CTM system.
Routing Tables
Routing Tables are a great alternative to smart routers to route calls to different endpoints when there are an abundance of tracking numbers involved.
Tags
Discover how tags can help you categorize activities like calls, chats, messages, and more based on your goals.
Geo Routers
Geo routers allow you to route callers based on their location using the area code of the number from which they dial or their zip code. Geo routers are not able to route callers based on the physical location of their mobile phones.
Agent Scripts
Agent scripts are used to provide agents with a script that will display in the softphone for inbound or outbound calls. Each tracking number can have its own script or you can assign one script to multiple tracking numbers.
Activity Reports
The Activity Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can apply filters and date ranges to narrow down which calls you want to include in the report, and select a view (such as calls by source, calls by hour of day, or calls by …
Help Tab
The Help tab is your go to location for all of the resources that CallTrackingMetrics has to offer.
Triggers
Triggers can be used to automate processes in your account based on specific aspects of a call, allowing. you to to streamline actions in your account.
Creating Users
Learn how to create a new user along with an overview of the different user roles in CallTrackingMetrics.