Call Settings
The Call Settings page is where you can configure global settings for your calls. Find settings for call recording, transcription, announcement messages, caller ID options, and more.
Target Numbers
Target numbers are the phone numbers on your website that can be dynamically changed to a tracking number.
Tracking Sources
You can track any onsite or offsite advertising channels through CallTrackingMetrics.
Tracking Code
The Tracking Code is a script that determines the advertising channel that led a visitor to your website and shows the tracking number that corresponds to that channel.
Text Log Overview
The Text log is where you can find a list of all text activity your account has received. You can respond to inbound texts and create new outbound texts from this page and more.
Forms Overview
The Form Log is where you can find a list of all of the Form entries that your account has received. You can find the form fill data, along with contact information, session data and more.
Chats Overview
The Chat Log is where you can find a list of any chat activity your account has received. From this page you can view the transcriptions of your chats, update contact information and more.
Faxes Overview
The Fax Log is where you can find a list of any faxes your account has sent or received. From this page you can view the faxes, update contact information and more.
Agency Log Overview
The Agency Log allows you to view activities across every sub-account under your agency. This is a powerful tool for agency administrators trying to see the full scope of their agencies activities.