Hidden Gems

Voice Menus

Learn how to route callers with keypresses or speech recognition, set up custom voice menus, and connect them to other tools in your account.

AI Tools

VoiceAI

Set up an AI agent to handle after-hours or overflow calls, schedule appointments, take messages, and reduce the need for extra staffing during slower times.

Hidden Gems

Agent Scripts

Set up agent scripts and optimize your account with advanced setups, calendars, and more.

Focus On

Dynamic Number Insertion [DNI]

Learn how to set up DNI correctly, different types of tracking sources (and what they mean for your account), DNI best practices, and how to avoid common setup mistakes.

Focus On

LeadReactor

Personalize voicemails, optimize task management, and get in-depth reporting on key metrics.

Focus On

Focus on Salesforce

In this Focus on Salesforce session, you’ll discover how to get the most from your Salesforce integration with CTM. Learn to set up workflows, connect your softphone, and sync call data seamlessly between platforms.  

Focus On

Focus on Webhooks

Explore how to use webhooks for real-time data sharing and automation between CTM and your other business applications.  

Focus On

Focus on Salesforce

Learn how to maximize your Salesforce integration with CTM.

Hidden Gems, Focus On

Do You Want To Build A Chatbot? Webinar

Make sales, save time, and nurture leads from start to live agent with ChatAI, CTM’s smart chatbot feature.