Custom Reports
Craft personalized reports and a dashboard to capture detailed topic reports in a summarized manner. Then schedule, share, and export them for convenient access and collaboration.
Overview Report
The Overview Report is a dashboard (comprising a set of cards) that summarizes the detailed reports in a topic. Customize them to fit your own style and needs.
Account Usage
One of the many reports that CTM offers is an Account Usage report, which shows a breakdown of cost by tracking number for the account you are viewing.
Scoring
Call Scoring allows you to customize the Score column of the call log. The Score panel allows you to apply reporting tags, set a star rating, and mark calls as conversions.
ROI Report
Reports allow you to see the financial performance of each advertising campaign, as well as your agents’ performance.
Activity Map
The Activity Map is an interactive map display that pinpoints the origins of calls, form submissions, and other user activities.
Activity Reports
The Activity Reports page provides an overview of your calls over a set time period sorted by a dimension of your choice. You can apply filters and date ranges to narrow down which calls you want to include in the report, and select a view (such as calls by source, calls by hour of day, or calls by …
Accuracy Report
The Accuracy Report allows you to ensure that you have the proper number of Tracking Numbers assigned to a specific source.
Notifications
Notifications are automatic emails or text messages that are triggered by your calls and form completions so you can stay in the loop on performance.