Add-ons
The Add-ons page gives you the ability to purchase several additional features including chat licenses, agent bundles, discount packs, and sub-account packs.
Scoring
Call Scoring allows you to customize the Score column of the call log. The Score panel allows you to apply reporting tags, set a star rating, and mark calls as conversions.
Team Settings
Teams are common settings that can be enabled for groups of users in your account. You can use them for custom wrap-up panels and to define how the softphone behaves for each agent.
ROI Report
Reports allow you to see the financial performance of each advertising campaign, as well as your agents’ performance.
Forms
CallTrackingMetrics’ FormReactors utilize click-to-call form technology to automatically connect your agents to new form leads.
Activity Map
The Activity Map is an interactive map display that pinpoints the origins of calls, form submissions, and other user activities.
Chat
Chat delivers instant, real-time service for your customers. Attribute live chat interactions back to specific campaigns to see what drives customer contact and conversions.
Bulk Messages
Bulk Messages allow you to use your text-enabled tracking numbers to send bulk text messages through the CTM system.
Routing Tables
Routing Tables are a great alternative to smart routers to route calls to different endpoints when there are an abundance of tracking numbers involved.