Video Walkthroughs

The API Logs are a comprehensive list of API requests related to your CallTrackingMetrics account. This page is useful for monitoring activity and troubleshooting errors.

Custom fields extend contact and log entries by allowing you to add your fields with important information you’d like to tie to a particular call or caller. Use within the softphone, call log, smart routers, notifications, and reports.

CallTrackingMetrics’ FormReactors utilize click-to-call form technology to automatically connect your agents to new form leads.

Chat delivers instant, real-time service for your customers. Attribute live chat interactions back to specific campaigns to see what drives customer contact and conversions.

Bulk Messages allow you to use your text-enabled tracking numbers to send bulk text messages through the CTM system.

Routing Tables are a great alternative to smart routers to route calls to different endpoints when there are an abundance of tracking numbers involved.

Geo routers allow you to route callers based on their location using the area code of the number from which they dial or their zip code.  Geo routers are not able to route callers based on the physical location of their mobile phones.

Agent scripts are used to provide agents with a script that will display in the softphone for inbound or outbound calls. Each tracking number can have its own script or you can assign one script to multiple tracking numbers.

Triggers can be used to automate processes in your account based on specific aspects of a call, allowing. you to to streamline actions in your account.