Softphone V2
Learn how to make and take calls on your desktop using the internet with this introduction to CTM’s softphone.
Call Log Overview
The Call log is where you can find a list of any activity your account has received, in addition to updating contact information, accessing call recordings, and more.
Text Log Overview
The Text log is where you can find a list of all text activity your account has received. You can respond to inbound texts and create new outbound texts from this page and more.
Forms Overview
The Form Log is where you can find a list of all of the Form entries that your account has received. You can find the form fill data, along with contact information, session data and more.
Chats Overview
The Chat Log is where you can find a list of any chat activity your account has received. From this page you can view the transcriptions of your chats, update contact information and more.
Faxes Overview
The Fax Log is where you can find a list of any faxes your account has sent or received. From this page you can view the faxes, update contact information and more.
Agency Log Overview
The Agency Log allows you to view activities across every sub-account under your agency. This is a powerful tool for agency administrators trying to see the full scope of their agencies activities.
Export Log Overview
The export log allows you to export the activity log of a single account all the way up to the activity logs of your entire agency.
Contact Lists Overview
Contact lists allow you to create and maintain a list of contacts within your CallTrackingMetrics account. Use them to quickly add recipients for bulk text messaging and automatically update using triggers.