Softphone V2
Learn how to make and take calls on your desktop using the internet with this introduction to CTM’s softphone.
Regulatory Bundles
CTM’s self-service feature to help you understand, gather, and submit the necessary information to purchase and register numbers globally.
Custom Reports
Craft personalized reports and a dashboard to capture detailed topic reports in a summarized manner. Then schedule, share, and export them for convenient access and collaboration.
API Logs
The API Logs are a comprehensive list of API requests related to your CallTrackingMetrics account. This page is useful for monitoring activity and troubleshooting errors.
Custom Asks
Ask any natural language question and get a concise ChatGPT-powered answer with Custom Asks. Enter those into a custom field for easy reporting. Custom Asks can be set up using a trigger that runs after a call is completed.
Summaries
Enhance your insights with AskAI Summaries, which let you select from various topic types to tailor the summaries for maximum impact. This feature ensures you receive the most valuable information from your agents’ conversations, providing clear and actionable insights.
Integrations
The integrations page allows you to link your CallTrackingMetrics account with various different platforms.
Custom Fields
Custom fields extend contact and log entries by allowing you to add your fields with important information you’d like to tie to a particular call or caller. Use within the softphone, call log, smart routers, notifications, and reports.