Video Walkthroughs

Our mobile app is designed for agents on-the-go who want the same great experience taking customer calls, texts, and chats anywhere.

Discover available click-to-call forms in CTM along with call routing options and tasks based on form submissions.

Learn how to make and take calls on your desktop using the internet with this introduction to CTM’s softphone.

Discover how tags can help you categorize activities like calls, chats, messages, and more based on your goals.

Learn about the app designed for agents on the go.

Set up a voicemail box to create customized business voicemails using our Voice Menu function.

Learn how creating “Presets” and using the “Copy” function can help streamline your account setup