3 Ways to Supercharge Queues
The Benefits of a Queue
Transparency & Entertainment
5 Topics
Hold Music and Ringback Tones
Waiting Messages
Creating Waiting Messages
Advanced Waiting Messages
Waiting Message Tokens
Priority Agent Routing
3 Topics
Agent Weighted Routing
Skill Based Routing
Building Skill Based Routing
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Transparency & Entertainment
3 Ways to Supercharge Queues
Transparency & Entertainment
Lesson Content
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Hold Music and Ringback Tones
Waiting Messages
Creating Waiting Messages
Advanced Waiting Messages
Waiting Message Tokens
Previous Lesson
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