You are not yet enrolled in this course.

Course Description

This session is designed for new and existing CTM users who want to include custom fields, add automation, utilize intelligent routing patterns, and configure queues and AI in their routing and workflows.

During this session, we’ll cover:

  • Custom fields 10 m
  • Triggers 8 m
  • Keyword spotting 4 m
  • Queues 15 m
  • Smart Routers 4 m